We are committed to offering our guests the best vacation “experience” in the industry. Our belief in the quality of our products is so strong we offer a 100% Satisfaction Guarantee. If you are dissatisfied with any of our tours or attractions, please contact us and we will refund your money. Terms and conditions apply and are listed below.
Guest Relations: 1-800-TOUR-HTA
Unused tickets are non-refundable
Tickets that have not been used are non-refundable; they remain valid for twelve (12) months from the date of purchase.
Date and time specific tickets are non-refundable
Due to limited seating availability, date and time specific tickets are non-refundable if not used on the reservation date (no show). You may reschedule up to 24 hours in advance of tour time by calling the location tour and attraction operation directly.
Promotional tickets (free, add-on, or VIP tickets)
Promotional tickets may be used any time within the following twelve (12) months, from the date of purchase. FREE or promotional “ADD-ONs” have no monetary value and are not refundable.
If you purchased a discounted tour or attraction package containing two or more products and were dissatisfied with one of the products we will refund that portion of the package at the discounted attraction rate under our 100% Satisfaction Guarantee.
REFUNDS FOR TICKETS PURCHASED THROUGH OUR WEBSITE OR AT A TICKET BOOTH:
You may request a refund by clicking here.
IF YOUR TICKET LOOKS LIKE THE TICKET BELOW OR YOU PURCHASED YOUR TICKET ON THE PHONE:
If your eTicket looks like the ticket below and purchased through Trusted Tours & Attractions website or your ticket was purchased on the phone, you may request a refund by clicking here.
Reservations are required. Please check in with our sales rep at the ticket booth 30 minutes prior to tour time. Reservation based tickets are non-refundable. You may reschedule up to 24 hours in advance of tour time by calling 619-298-8687. No on-site refunds allowed. Late check-in may result in a forfeited reservation.