We are committed to offering our guests the best vacation “experience” in the industry. Our belief in the quality of our products is so strong we offer a 100% Satisfaction Guarantee. If you are dissatisfied with any of our tours or attractions, please contact us and we will refund your money. Terms and conditions apply and are listed below.
Guest Relations: 1-800-TOUR-HTA
Go to refund information.
*Reservation Based Tours/Attractions. Some restrictions apply. Reservation based tours or attractions are subject to “limited seating” and “times certain” policies and therefore do not fall under the Trusted Tours and Attractions Guarantee program. However, in the event that you are dissatisfied with your purchase of a reservation based tour or attractions we will make every effort to work with you and the product supplier to determine if a fair solution can be met.
Reservations are required. Guests must check in 30 minutes prior to departure. Late check-in may result in forfeited reserved seat. First to check-in, first seated. To change or cancel reservation, you must do so 24 hours in advance by calling 619-298-8687. No cancellations or refunds will be accepted 24 hours prior to tour departure.